Support

Get help with the connector

The fastest way to a fix is one email with the right details. Here is what to send, how long it takes, and answers to the questions we hear most.

Contact

Email support@sayfe.ai. We reply within 2 business days (US Central time). Pro subscribers are answered first.

Please include:

Which client you are using — Claude or ChatGPT.
The tool name involved (for example review_abap or explain_sap_process), or "install" if it never connected.
The timestamp of the call, with your time zone, so we can find it in the logs.
What you expected and what you got instead. Do not paste code you lack the rights to share.

How do I install the connector?: Open the connector pageand follow the install link for your client. In Claude it appears under Connectors; in ChatGPT under Apps & Connectors. Once added, ask a question about any SAP process or ABAP object and the assistant calls the tools for you.
What happens after my 10 free calls?: The free tier is 10 tool calls per calendar month. After that, calls return a short message with a signed upgrade link instead of an answer. The counter resets on the first of the next month, or you can upgrade to Pro to remove the cap.
How do I upgrade?: Ask the assistant for your account_status; it returns a personal upgrade link to https://sayfeai-sap-advisor.com/upgrade. Pro is $49 per seat per month, billed through Stripe on this site — never inside the chat app.
How do I cancel?: Email support@sayfe.ai from your account address, or use the Stripe billing link in your receipt. Cancelling stops the next charge and access runs to the end of the paid period.